FAQ

Registration / Membership
Is it really free to join?

YES! Joining K9-dating.com is completely free and does not require any payment details. We offer a great package to all our free members, however we do have VIP membership which allows our members to help support the site and keep improvements coming. These package is optional and offer amazing features to our users, like unlimited access to all features, access to chatrooms, private chat, mobile chat and video chat and much more. Furthermore we are working on it, to offer our VIP-Members to upload and share personal videos in future.

Will my details be safe and kept private?

YES! We follow strict guidelines to help ensure all information you provide are kept safe and private. When joining we only ask for minimal information to ensure you find the right person/people for you. Your email and contact information are never shared with other members or 3rd parties.

I didn't receive the confirmation email?

Many E-mail providers such as Yahoo, Hotmail and AOL have strict spam filters to prevent spam and junk e-mails from been delivered which can cause your email to be sent to your Junk/Spam folder or not delivered at all.

If you don't receive the confirmation email within 15 minutes, try checking through your Spam/Junk folders. If it's not there please add our domain and email address to your contact/safe lists. (admin@k9-dating.com)

Still no luck? Please try logging in with the username and password that you used when you signed up. As your account hasn't be activated yet you will see a page informing you to activate your account using the link provided in the confirmation email that was sent to your email address. You'll also be provided with a link to resend the email. Before resending be sure you have added us to your contact list to ensure you receive the confirmation email.

How many accounts can i have?

We limit accounts to 1 account per person. We reserve the right to remove multiple accounts and ban you from opening any more accounts. If you forget your password simply use the "Lost Password" link. In case it will not work for you send mail to admin (at) k9-dating (dot) com. You may open a new account if you close your old account via your settings page.

How to become a verified member?

We all know that fake profiles, especially profiles which pretend to be females but in reality they are not, are a big nuisance for all genuine users. To avoid any fake profiles and to get the most out of our community we offer the option to verify any user profile for members who wanted to show they are genuine.

To verify your account in fact is very easy. Simply follow the instructions below:

1. Write "k9-dating.com + your username" on a piece of paper and then holds it up to the camera.

2. Take a selfie that clearly shows both your gender and the sign you just made. As well it has to show your hand which holds the sign. If you do not want to show your face on the photo, it is ok as long as your gender without any doubt is clearly visible.

3. Send email to: admin (at) k9-dating (dot) com. Please include Subject = "Verify" and your username within the message and attach your photo.

In case there is any doubt regarding your gender your request will be declined. Should that happen you are welcome to try the verification procedure again. Keep in mind the best way not to wast our time is to clearly show your gender and clearly show the sign you have made. If you try to cheat us sending photomontage just only writing text on your photo using PhotoShop or any similar software/app and not showing your hand which holds the sign your request will be declined and you get banned forever..

We respect your privacy and any photo sent to us will be deleted after verification.

Whenever your profile is verified as soon as possible your profile will be marked as "Verified" to show to all our users you are genuine.

What are the rules to follow?

Be open minded and respectful to others.

Don't discriminate other users.

Don't create any fake profile.

If you are looking for relationship with benefits, please send request to our admin to enable this profile question regarding financial interest.

Don't upload any photos showing minors, copyright protected photos or any other pictures not related to your profile.

In case you are breaking these simple rules we reserve the right to close your account.

Enjoy and have fun !

I wish to close my account?

In the event you wish to close your account simply go to your Settings page and scroll to the bottom. Here you will find instructions how to close your account. Access to your account will still be able to until our team has processed your request.

Profile
How to edit / update my profile information?

Click on the "My Profile" link. You will then see edit links for editing different sections of your profile. Simply correct or edit your information and click the save button.

Please have in mind that new profiles as well as any changes to existing profiles require manual approval from an administrator before being displayed on the site. That means until approval there are some restrictions with your account.

We have chosen that option to keep our community as clean as possible. That will help to minimize the risk someone may create fake profile or upload content which may cause any legal trouble.

Can i change my username?

No. We are unable to offer this feature due to the way our system processes your content.

How do i manage my friends, favorites or blocked users?

Simply visit your "My Connections" page where you will find these lists. Simply click on the user you want to manage and unfriend, unfavorite or unblock them using the menu on the users profile.

How to increase exposure of my profile?

Add Photos - It's well known that profiles with photos gain more views than a profile with no photos. As well you are able to upload private photos only visible to your friends.

Write Blogs - Let people into your life and mind by sharing stories, diaries and more. The more they know you the more chances of meeting someone with the same interests as you.

Don't Be Shy - While it can be scary to make the first move and send the first message but chances are the other person feels the exact same. They are here for the same reason as you and thats to make friends and get to know other people.

Be Active - See a Blog, Profile or Photo you like? Add your comment on it and share your thoughts!

Keep It Fresh - Posting new photos and blogs helps keep you in our top search results!

Support
How do i report someone?

If you're having issues with another member the first thing you should do is "Block" them. Visit their profile and simply click the "Block" link. Additionally you are able to use the "Report" function to report fake profile or if another member violate the rules of our community.

If you're still concerned please contact us via the Contact page and we'll review your complaint and take any action if needed.

Someone is using my photos?

If a member is using your photos please use the "Report" function or contact us via the contact page so we can deal with it.

I upgraded my account but nothings changed?

Please logout and clear your internet browser history. Then log back in and your account should now have all features as promised.

If this doesn't work please allow upto 15 minutes before contacting us in case there is delay.

I have concerns about a member?

If you are concerned or are suspicious about a member please share your concerns with our team via the contact page or simply use the "Report" function. We strive to offer a safe and welcoming community at all times.

We reserve the right to ask for personal verification for every suspicious member account in case we should suspect that it could be a fake account. Otherwise we will remove those accounts.

More questions? Please Contact Us or send your question to admin (at) k9-dating (dot) com
 

Need To Contact Us?

We are happy to answer any questions you may have, if you can't find the answer you're looking for. Simply Click Here to send us a message. Please allow up to 3 Business days for a response. As well yo can send your question to admin (at) k9-dating (dot) com